Playgroup FAQ

we are a mobile playgroup Service

Frequently asked QUESTIONS

Playgroup is a 1 hour fun social group walk with gentle friends in the park.

Playgroup is ideal for dogs with excellent social skills and good recall, as we let our group members play and have fun together off-lead in the park.

We do not recommend Playgroup for dogs that feel stressed by the company of other dogs or humans, or by being in a public park environment. It is also important that each dog can sit and travel happily in the car during transit.

If you have an anxious or reactive dog, we can recommend a good positive reinforcement trainer who can help.

We will collect and drop off your dog at your home during business hours. We generally require access between 8am to 5pm on the day of service. You can contact us to request an estimated time of arrival.

If you are not home during the day, we recommend installing a keysafe on your property containing a key or providing our team member with a key at the meet & greet.

Our clients’ home security is of the utmost importance to us, and we keep all keys, FOBs, codes and access details private and secure.

Our Playgroups are organised into broad collection windows. You can choose from:

Anytime (8:00-2:30)
AM/MID (8:00-12:00)
MID/PM (10:30-2:30)

Within your selected time frame, we will choose the most suitable group for your dog based on the age, size, breed, personality and address of all our bookings that day. Each day’s schedule is a bit different, so we appreciate some flexibility around timing. This also helps us take into account unpredictable factors such as the weather, traffic, and late bookings & cancellations.

We will allocate a team member based on your location within our service area. You can view each team member’s profile on our Team Members page. 

Our team members’ police checks are available on request.

Our precious passengers are transported in our vehicles complete with:

  • Air conditioning
  • Separated areas with individual harnesses
  • Regular cleaning and servicing
  • Secure locking systems
  • Comprehensive insurance (including special cover for canine transport).

You can be sure your fur babies are transported safely and comfortably at all times!

We operate Monday to Friday (not including public holidays).

Customer Service is available 8 AM to 4 PM, Monday to Friday. Queries made after 4 PM will be answered the following business day.

We do not walk unneutured/unspayed dogs over the age of 6 months in our Playgroups, but if your dog has an upcoming vet appointment or is on the cusp, please get in touch and we’ll see what we can do to help.

We use force-free positive reinforcement methods which are considered current best practice by the Australian Veterinary Association. This ensures your dog will love us and feel confident in our Playgroups.

We do not condone the use of aversive training techniques that incorporate punishment, fear, pain or intimidation. We love dogs and that’s why this is our job!

Yes, we are fully insured and carry a Combined Public Liability policy for dog walking and training up to $10,000,000.

We take the confidentiality of property and personal details very seriously. All client and pet information is stored safely in our secure online system and keys are stored in locked safes.

Visit the Contact Us page, email us at hello@barkinthepark.com.au or call 0410 418 372.

To help us check availability, please tell us your dog’s age and breed, and the street and suburb you reside in.

Our Service Areas

Even if you're outside our regular areas, get in touch